{"id":14426,"date":"2021-07-11T17:28:00","date_gmt":"2021-07-11T21:28:00","guid":{"rendered":"https:\/\/www.collabox.com\/2021\/06\/04\/access-to-emails-directly-in-the-collabox\/"},"modified":"2023-08-28T18:35:37","modified_gmt":"2023-08-28T18:35:37","slug":"access-to-emails-directly-in-the-collabox","status":"publish","type":"post","link":"https:\/\/doc.collabox.com\/en\/2021\/07\/11\/access-to-emails-directly-in-the-collabox\/","title":{"rendered":"Contact e-mail history"},"content":{"rendered":"\n<p>The contact list includes a history of e-mail exchanges to save time when you need to track down a conversation or follow up.<\/p>\n\n<h4 class=\"wp-block-heading\">How to access exchanged emails<\/h4>\n\n<p>To access the messages exchanged with a contact, first go to his personal file via the &#8220;Contacts&#8221; module.<\/p>\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/contact.png\" alt=\"Location of the &quot;Contacts&quot; module\" class=\"wp-image-17689\" width=\"850\" height=\"81\" srcset=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/contact.png 1001w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/contact-300x29.png 300w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/contact-768x74.png 768w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/contact-610x59.png 610w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n<hr class=\"wp-block-separator\"\/>\n\n<p>Now open the &#8220;Sending&#8221; tab to find all your exchanges.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"59\" src=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois-1024x59.png\" alt=\"Locate the &quot;Sent&quot; tab to find the received and sent messages.\" class=\"wp-image-17691\" srcset=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois-1024x59.png 1024w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois-300x17.png 300w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois-768x44.png 768w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois-610x35.png 610w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/envois.png 1120w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>You will have all the messages received and sent, separated into two blocks to better find them!<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"28\" src=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus-1024x28.png\" alt=\"\" class=\"wp-image-17693\" srcset=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus-1024x28.png 1024w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus-300x8.png 300w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus-768x21.png 768w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus-610x17.png 610w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_recus.png 1067w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes-1024x29.png\" alt=\"\" class=\"wp-image-17695\" width=\"840\" height=\"23\" srcset=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes-1024x29.png 1024w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes-300x8.png 300w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes-768x22.png 768w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes-610x17.png 610w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2022\/06\/messages_envoyes.png 1068w\" sizes=\"auto, (max-width: 840px) 100vw, 840px\" \/><\/figure>\n\n<hr class=\"wp-block-separator\"\/>\n\n<h4 class=\"wp-block-heading\">Search tool<\/h4>\n\n<p>You have a search tool that allows you to :<\/p>\n\n<ul class=\"wp-block-list\"><li>Filter emails for a given period<\/li><li>Show only received or sent emails<\/li><li>Search by subject<\/li><\/ul>\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/Collabox-CRM-contacts-courriels2-1024x333.png\" alt=\"Options available for filtering emails\" class=\"wp-image-15382\" width=\"667\" height=\"217\" srcset=\"https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/Collabox-CRM-contacts-courriels2-1024x333.png 1024w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/Collabox-CRM-contacts-courriels2-300x97.png 300w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/Collabox-CRM-contacts-courriels2-768x250.png 768w, https:\/\/doc.collabox.com\/wp-content\/uploads\/2021\/07\/Collabox-CRM-contacts-courriels2.png 1154w\" sizes=\"auto, (max-width: 667px) 100vw, 667px\" \/><\/figure><\/div>\n\n<h4 class=\"wp-block-heading\">Send an email from a message already received or sent<\/h4>\n\n<p>At any time, you can open a received or sent email and resend it easily by clicking directly on the email link. It&#8217;s very fast.<\/p>\n\n<p>Please note that to use all these functions, you&#8217;ll need a basic configuration, which we&#8217;ll be happy to help you with.<\/p>\n\n<p>With the Collabox Contacts module, <a href=\"\/2021\/12\/01\/envoyer-des-documents-directement-de-votre-collabox\/\">managing your customers, partners, suppliers, colleagues and prospects by email is fast and efficient!<\/a><\/p>\n\n<p>Watch several <a href=\"https:\/\/www.youtube.com\/channel\/UCXyKhYCkb1t6YftNaeb3l9A\">videos on our Youtube channel<\/a> and visit our Tips and Tricks section in the <a href=\"\/category\/tips-and-tricks\/?lang=en\">Documentary Blog<\/a> to continue using the Collabox!<\/p>\n\n<p>If you have any questions, please contact us and we will be happy to answer you.<\/p>\n\n<p>info@collabox.com (418) 907-9274 ext. 120<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The contact list includes a history of e-mail exchanges to save time when you need to track down a conversation or follow up. How to access exchanged emails To access&#8230;<\/p>\n","protected":false},"author":1,"featured_media":27560,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[218,255,259],"tags":[],"class_list":{"0":"post-14426","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-contacts-en","8":"category-email-history","9":"category-your-crm"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact e-mail history - Collabox 2026 Your CRM -<\/title>\n<meta name=\"description\" content=\"Keep track of your customer email history with Collabox&#039;s CRM module. 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